Scientists named the best way to deliver bad news

Ученые назвали лучший способ сообщать плохие новости

Scientists gave advice on how to tactfully deliver bad news

People who have to hear the bad news, most appreciate the message about her clarity and straightforwardness.

People prefer to be told bad news directly and frankly, found researchers from the USA, reported on the website of Brigham young University in Utah.

The study was conducted by Alan manning of Brigham young University and Nicole Amar of the University of South Alabama. They “reported” 145 the participants in the experiment different bad news, resorting to different formulations. Then they asked test subjects to rate how each message was clear, considerate, direct, honest, specific and relevant, and to say which characteristics were most important to them.

It turned out that the people who have to hear the bad news, most appreciate the message about her clarity and straightforwardness. If the message is related to the physical facts – for example, “you are dying” – the test subjects preferred to be told about it directly and without trying to soften the situation. “If you have cancer, you would rather that the doctor would have said something immediately, but would not go around it,” explained manning.

If the unpleasant communication was about social relations, for example, “We should break up” or “You’re fired”, people perceive it better with minimal preparation on the part of the interlocutor.

“Just to say “We should break up” is perhaps too abruptly, before it is better to say the phrase like “We need to talk” to the man had to realize that it expect bad news,” said manning.

Previously, scientists found that married women with ugly men will be more sturdy.

The cause of unhappy marriages

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